Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If merchandise is defective or damaged upon receipt please contact us immediately after your package arrives for a return authorization claim number. All claims MUST be made within 3 days of receipt of order, and there are no returns after 30 days. Shipping charges will not be refunded.

Fertility and feminine Product: Due to the nature of the products we sell, returned products must be in absolutely new and unused condition for refund; cellophane and original packaging intact and unopened. Temperature sensitive items such as ovulation and pregnancy tests are not returnable. Under NO circumstances are opened ClearPlan/ClearBlue products returnable, nor are any oral use or vaginal use products. Should we accept a return of the product, it is subject to a 10% restocking fee.

All returns must receive a return authorization number before being sent back to us. Returns made without such authorization will be returned at your own expense. Your Return Authorization number must be placed on the outside of the package, or your package will be refused.

We do our best to keep our pricing as low as possible, however we can not make any price adjustments after 14 days from your date of purchase.

Please note that any orders cancelled after being processed by our bank will be subject to a surcharge imposed by the bank. Any promotions such as free pregnancy tests must be returned with your order, or the value will be deducted at time of crediting.

Holidays

We Are Closed on all public holidays:

ClearBlue / ClearPlan Fertility Monitors

It is the manufacturers policy that any technical problems or defects in your unit be handled through the manufacturer's representative.

Should the product be found defective. We will promptly replace this unit for you, at no cost to you, promptly.

Shipping Information

FREE DELIVERY** if you purchase S$88.00 or more!!

Orders and payment received Monday through Friday, will be shipped out as soon as possible. Should time be imperative, we ask that you email us in advance or make a note on your order. Please also be aware that there are times when Singapore Post experiences delays, and we advise that you leave a day cushion in filling your needs.

Remember that SingPost does not include or count Saturday or Sunday and Public Holidays in estimating delivery dates. Should you need Saturday delivery, please contact us.

Normal Delivery & Registered Parcel: Approximately 3 working days.

**Note: This is applicable if we receive your order and payment, Monday through Friday. Orders placed on Saturday and Sunday will be processed on Monday

Minimal delivery charge of $2.50 for Normal postal package/parcel that will be delivered to your mailbox.

Minimal delivery charge of $4.50 for Registered postal package/parcel that will be delivered to you house and you have to acknowledge the delivery. Parcel has to be collected from the post office in the event that no one is at home.